
PRACTICAL CONTACT CENTER COLLABORATION |
Book Category:
Fiction > General
|
Author:
Ken Burnett
|
Binding:
Paperback
|
ISBN 13:
978-1-4349-9723-4
|
Price:
USD 42.00
|
Publication Year:
2011
|
Publisher Info
RoseDog Books. InquiryBook Description
Good management is dependent on having teams of knowledgeable, dedicated and capable employees who can work collaboratively and harmoniously together to achieve a company's and clients' goals. This should be within a framework that has form and structure. Thus, the basis for a fused contact-center, i.e., all activities such as incident management, problem management, capacity planning, metrics, security, etc. are fused from a business perspective.
Ordering/Distributor/Wholesaler Information
Baker & Taylor