PRACTICAL CONTACT CENTER COLLABORATION from RoseDog Books at the Book Checkout

PRACTICAL CONTACT CENTER COLLABORATION
PRACTICAL CONTACT CENTER COLLABORATION
Book Category:
Fiction > General
Author:
Ken Burnett
Binding:
Paperback
ISBN 13:
978-1-4349-9723-4
Price:
USD 42.00
Publication Year:
2011

Publisher Info

RoseDog Books.

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Book Description

Good management is dependent on having teams of knowledgeable, dedicated and capable employees who can work collaboratively and harmoniously together to achieve a company's and clients' goals. This should be within a framework that has form and structure. Thus, the basis for a fused contact-center, i.e., all activities such as incident management, problem management, capacity planning, metrics, security, etc. are fused from a business perspective.

 
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